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Gotta show them know that we don't tolerate this kind of crap.
― Warden Harms, regarding the Dust Men.
Warden Harms is a police officer operating in Empire City post-quarantine. His specific post being the Eagle Point Penitentiary, as he refers to it being his station during a Good Side Mission. He sends Cole MacGrath on a few of the Good Side Missions in the Warren, in which he continuously praises Cole for his work. Being the warden of the Warren Jail would presumably make him the officer in charge of the 43rd Preccinct, who are the police in charge of the Warren.
Being in the position that he is, he would have most likely have been present when the Dust Men staged a coup in an attempt to rescue their leader, Alden Tate. Oddly, he never introduces himself to Cole, he only contacts Cole via cell phone, acting as if they already know each other. Though this could be because of an an earlier main mission, where Cole was asked to heal the police officers that just fought some Reapers. It is unknown whether or not he survived the Beast's attack on Empire City.
Personality
Harms tone of voice changes as your progress the game, at the beginning he seems to sound nervous and submissive even, which is understandable taking account that the city was under the control of the three groups at the point, but as Cole completes more good side missions and taking back parts of the city, Harms's tone would sound more "in control" than his state in the beginning, and at times it would even sounds like he's ordering Cole around like a regular police officer while still showing respect. Harms shows great concerns for the remaining citizens of Empire City and his men, and great respect for Cole and his deeds (If the player chooses to go for the Good path).
Good Side Missions
The warden often calls your via cellphone to assign you to the good side missions such as cracking down groups or smoking them out of their hideouts, or protecting protesters. He can send police members and SWAT teams around the region to your aid at times.
DC Comic
Following the Good Ending, Warden Harms is seen for the first time consulting Cole over the events of Trish's death and helping him to locate the remainder of the First Sons. Cole admits that after the events of the first game, he believes the Warden is the only person he can fully trust.
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